All the information given in the brochure and published on the website is based on the information available at the time of publication. We reserve the right to change any information before or after you booking the tour due to any events beyond our control. In case we are aware of any changes sufficiently in advance we will inform you at the time of booking, otherwise our tour manager will inform you of the changes. Major road works may necessitate route changes and may cause us to make changes in the itineraries

02-Your Contract With Tour walaa

All our products detailed in our website and sold to our esteemed clients are subject to these terms and conditions and the same shall govern the contract between the company and the Tour participants until the documents booking form / inquiry form are signed and the company has received the specified non-refundable interest free booking amount. Please read carefully and understand the contents of the tour brochure / itinerary, the terms and conditions. In case you sign the booking form for and behalf of the person named in the booking form / inquiry form, it shall be deemed and construed that client have duly Authorized you to sign on their behalf. The signing of the booking form and the terms and conditions by the client or by you shall reconfirm the acceptance of the terms and conditions contained herein by the clients in totality. The company has the right at any time or for any reason to terminate this contract after acceptance of deposit but prior to the commencement of tour without assigning any reason whatsoever. No person other than the company, in writing has the authority to vary, add, amplify or waive any stipulation, representation, term or condition in the brochure

03-Pricing, Payment Policy/Tour Confirmation

The company shall decide the prices of the respective tours from time to time and the relevant tour price quoted will be furnished to you from time to time in case you are registered with us. The said price quoted shall include the price of the tour payable by you to us and the maximum price at which the said tour can be sold or negotiated if required. In any event you shall not further sell any product at a rate higher than the maximum retail price fixed by the company. The Prices quoted in our brochure and our website have been calculated at the rate prevailing at the time of printing and publishing. The company reserves the right to amend the prices published depending on the situations like fluctuating ROE/fuel surcharge /Price hike in the airline/peak season charge from the suppliers before the departure and so on.

04-Forms of Payment

Tour offered to you by TOUR Walaa is inclusive of all relevant prices except all government taxes which have to be paid locally. The acceptable forms of payments are cash, cheque, credit and debit card.
Cash: We shall not accept any other currencies, except for US $, UK Pound, Euro & Pak Rupees.
Cheque: The cheque has to be addressed to TOUR Walaa, must be signed, and has to be dated on the same day of payment.
Credit Card/Debit Card: We honor and accept Visa and Master Card. Please be informed, however, that we do not process credit card payments over the phone due to security reasons. The card holder needs to come to our office personally to sign the credit card slip.

05-Payment Policy

It is important to adhere to the stated payment policy below to ensure that all the elements of your Tour Package such as the air tickets, hotels, etc., are blocked and confirmed. Failure to follow this policy, will forfeit the initial payments made. The initial payment will serve as your confirmation of the package. This will allow us to block your hotel and flight tickets. It is also very important to note that full payment of the entire package cost should be done 30 days prior to departure. In cases wherein the Tour Package was availed and confirmed within 30 days of the tour, the 100% of the Tour Cost should be given as initial payment, including the Visa Fee and Insurance Fee.

  • First Payment : Pak Rupees 10,000 Non refundable deposit. (upon booking form filled)
  • Second Payment : 35% of full tour cost. (45 days before departure date or on visa submission whichever comes first)
  • Final Payment : 100% of Tour cost including all additionals ( 30 days before departure date) Vitae tortor quis lorem feugiat

06-Tour Confirmation

On our receipt of your completed booking form and the applicable payment, TOUR Walaa will issue a confirmation invoice, and it is at this stage that a binding contract comes into existence between you and TOUR Walaa. Please note, though, that if you book a tailor-made itinerary or an extension to a brochure tour your accommodation, flights etc. will only be requested by us once your booking form together with a deposit has been received. Your confirmation invoice, in this instance, will indicate your requested package cost and you will be advised of any accommodation, flights etc. which are still on request and not confirmed at the time the confirmation invoice is issued. it is your responsibility to check the confirmation invoice carefully and to let your travel manager know immediately in the event of any error.’ Travel documents will be handed over to the passenger good time before the departure of your holiday (approximately 7-10 days before departure

07-Cancellation Policy

Cancellation of the bookings by TOUR Walaa:- We reserve our right to amend or cancel a tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, you would have the option of travelling as an individual traveler, but not as part of the original tour. If the alternative date / tour is not acceptable or you do not wish to travel as an individual traveler, we would refund the money paid by you after deducting the expenses incurred by the company on visa documentation, insurance premium and other overheads/administrative charges applicable, within a period of forty five days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you. In the event of the company exercising its rights to amend/alter any tour or holiday advertised in their website after the tour has been booked but prior to departure, the client shall have the option to continue the tour or holiday as amended/altered or to accept any alternative tour or holiday which the company may offer. In any of the above cases the Company shall not be liable to the Client for any compensation or damages or consequential loss or to refund any other expense incurred by you.

  • 45 days or more prior to departure : Forfeit Deposit Fee
  • 44 days - 31 days to departure : 25% of tour price
  • 30 days - 14 days to departure : 50% of tour price
  • 15 days and less : 100% of tour price

08-Cancellation Due to Visa Rejection

It is convenient and safe to have the visa applications made to the concerned consulates/Authorities through the company. Granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments; the company shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act/omission or for any loss, expense, damage or cost resulting there from. You should ensure that you submit the relevant documents and photographs within the stipulated time as mentioned at the time of booking of the tour. The cost of processing visas is not included in your tour price unless provided otherwise. The visa fee when pre-scribed includes the actual visa charge, cost of processing fees, the professional charges of the Company and overheads. Even if visas are rejected, the stipulated fees of the Company shall be payable by you. There would be no refund, if any one unable to travel due to the said reasons. No claim whatsoever shall be made for the same and the cancellation schedule shall be applied in addition as applicable. If the passports are required to be mailed for visas to different cities, company would mail the passports by reputed courier. In case of loss or delay of the passport arising out of such transmission, company would not be responsible to compensate the holder for any loss whatsoever. The position in respect of cancellation of Tour by you due to non-availability of travel documents would not change only by virtue of your having applied for such documents through the Company. In the event that a client is unable to travel on the tour originally booked by him, due to rejection of visas by the concerned embassy, the Company may in its discretion offer such client an option to postpone his tour to other available date or transfer his booking to any other tour. In such case the transfer fee for the transfer of the tour shall apply. In case the Client declines the offer, the cancellation schedule shall apply


TOUR Walaa also have selected hotels which are comfortable and convenient other than offered packages. We will do the best to book you in a hotel at or close to the city Centre, subject to availability and travelling time. The hotels will either be those shown in the itinerary or similar category. However, there will be cases wherein the hotel will be located outside the city. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / rooms on the same floor etc. If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional charges if applicable. Due to prevailing weather conditions in Europe most of the hotels do not have air-conditioners or fans. We will not be responsible for any loss or theft of any personnel items we recommend passengers to take care of their own personal belongings. Passengers need to be very careful of pick pocketing as it’s a common observation made by the passengers travelling to Europe. TOUR Walaa will not be responsible for any damages made by you to the hotel property however please take care when you use the hotel lockers/ Refrigerated items/telephones/television restaurants etc usage of certain services maybe chargeable.

10-Check In Check Out Time

Generally the check-in time is 2pm and check-out time is at 12 noon. (This may vary depending on hotel policy). Early check-in and check-out, will be subject to availability and will not be guaranteed. Please note the rooms in Europe are very small the hotels would not permit more than 3 passengers in 1 room. Your Accommodation will be based on twin and triple sharing basis if a passenger wishes to travel single then there will be an additional surcharge.

11-Pre - Post Tour/Airline Extensions

You can opt for your Pre tour and post tour accommodation from your consultant/travel manager at the time of booking separate rates will be applicable.

12-Airline From Tour Walaa

Once the tickets are issued, any voluntary cancellation made before departure will incur an airline cancellation fee plus the agency service fee. Please note that cancellation fees vary from one airline to another. If cancellation is done after departure, the ticket will be strictly NON-REFUNDABLE. We shall also under no circumstances whatsoever, be liable to you or any person travelling with you, for loss of baggage by the airline, failure to provide meal of your choice by the airline, denied boarding or down-gradation due to overbooking or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, failure to provide standard quality or quantity of meals offered by the airlines, flight delay or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking. In these circumstances, we will not be liable for the injury, loss or inconvenience suffered by you, but you will be free to pursue the concerned airline. However, if you have availed Travel insurance you could refer to them for further claims depending on the insurance coverage.


Client travelling on a holiday package prepared by TOUR Walaa would be subject to airline restrictions on baggage weight which may be 1 Piece of 23kilo’s for an economy class and 2Peices of 46kilos for business and not exceeding 7K in hand except for USA and Canada. We recommend passengers to take care of their own baggage’s TOUR Walaa would not be responsible for any loss or theft of valuables on tour as it’s the responsibility of the client to take care of their own belongings. Advisable if passengers could keep their valuables in the lockers when they are at the hotel.

14-Punctuality & Discipline

TOUR Walaa in no circumstance would be liable for a client missing his or her sightseeing, in the event if a client misses on any part of the sightseeing or any such tour due to delay on his part, he will not be entitled to claim refund on the same. We advise all passengers to maintain discipline and punctuality when they are on tour. AFC Holidays reserve the right to withdraw tour membership from anyone whose behavior is deemed likely to effect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers.


There is a pre-set menu for meals depending on the tour program. Packed meals are served at some places. The Company reserves the right to change the menu and arrangements of the meals without assigning any reasons.

16-Tips & Gratuities

Tipping is mandatory in all parts of the world for services rendered (e.g. porters, coach drivers, tour leaders, guides etc) The amount would depend on the country of travel. Driver’s tips will be paid in $ to TOUR Walaa.

17-Health & Insurance

Any medical history that may affect the clients’ ability to enjoy the tour must be informed to TOUR Walaa at the time of booking. In the event of a medical condition having not been disclosed, TOUR Walaa shall not be liable to provide any assistance or refund the money. It is mandatory that the client be covered by a certified and registered overseas travel insurance company that covers risk of life, limb and property during the entire duration of the tour. TOUR Walaa will not be responsible for any loss of life or property in any manner. Please be aware of the Insurance policy provided by the staff at TOUR Walaa for the coverage.

18-Zero Tolerance of Alteration in Terms & Conditions

No one including employees, agents, Passengers have the authority to deviate/alter/waive any specification, demonstration, term and condition set forth in this document. Any assurance given by the above mentioned parties in any mode of communication be it verbal/writing/mobile message which is contrary to this document shall not bind TOUR Walaa in any manner.

19-Promotions / Offers & Schemes

Please note that in case of special Offers/promotions/scheme’s the terms and conditions pertaining to the same will apply if any. Any promotion which is not availed by the client cannot be compensated in any manner whatsoever. You may have to adhere to payment terms and schedules in order to be eligible for the said Promotions/Offers/Schemes. If you fail to comply with payment and other deadlines you will not be entitled to avail benefit under such Promotions/ Offers/Schemes. All Promotions/Offers/Schemes on tours will be counted valid when the passenger travels. In the event of cancellation/ curtailment of any manner to the tour, scheme will be nullified.

20-Minimum Participation

All tours specified in our range of escorted tours are subject to a minimum participation of paying adult participants. If the minimum requirement to operate a tour is not met we reserve the right to amalgamate/amend/vary/alter/cancel without incurring liability to compensate in any manner. You will receive an option to travel as an individual traveler and not as a group. In such cases we reserve the right to charge you an additional amount as per individual traveler rates. In instances like these you may not be provided certain services which would have been provided in a group while includes the service of a Tour Manager.


In cases of curtailment/cancellations, any new request for amendment/cancellation of arrangements will be regarded as a Fresh booking and will be subject to availability and a fee for the same will be charged. If changes of the above type are made during the cancellation period it will attract penalties and cancellation fees as per policy. Any request following .under below will be subject to penalties and availability. .Transfer from one tour to another .Date change while on tour .Change of airline prior to departure .Date change prior to departure date Name change once confirmed (for air-ticket)


TOUR Walaa will refund the passengers taking in consideration several aspects of the tour based on factors like the number of participants, the cancellation policies of suppliers like the hoteliers, Airline, Embassy, coach operators. It would take at least 15 - 45 working days to process the refund (if due). It is clearly understood that there shall be no refund whatsoever if the client does not utilize any of the services like hotels, sightseeing, rides, cruise, meals, entrance fees, optional tours etc. while on-tour due to any reason whatsoever such as late reporting, health issues etc.
The client would have to follow the tour program and return to Dubai as per the validity of the air ticket. There shall be no refund if the client fails to join at the commencement of the tour. All refunds have to be collected within a maximum of 45 days from the refund processed; any claims not made post the same will be terminated, unless notified

23-Protection Plan-Deposit Fee

While you book and confirm your tour we Offer a Deposit Fee Protection Plan of $-100 per person that will safeguard you from the unforeseen situations which may interrupt your holiday, upto 45 days prior to departure. To make your claims, ensure the same is submitted in writing 45days prior to departure, in this case your deposit fee will be refunded in full.

24-Privacy of Information

We treat all information furnished by you as confidential and will share only the necessary information with airline, hotels and other service providers who will provide service during your tour. However we may be constrained to disclose information furnished by you if such disclosure is required by law and by order of a court.

25-Scope of Activity

TOUR Walaa is engaged in the business of travel and holiday organizing and does not control or operate any airline, neither do own or control any shipping company, coach or coach company, hotel, transport, restaurant, kitchen or any other facility on the tour. We shall not be liable for any damages caused to you due to reasons beyond the control of TOUR Walaa (Force Majeure). Any delays/overstay expenses which occur due to Force Majeure shall be borne entirely by you.